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-   -   I just bought BsPlayer Pro but... (http://forum.bsplayer.com/showthread.php?t=11904)

anton 10th December 2010 01:45 AM

I just bought BsPlayer Pro but...
 
Hi, I hope someone can understand because my english is not the best.

Yesterday i bought BsPlayer Pro for 1 year, but by mistake, i used a wrong email in the process of purchase. In my email associated with Paypal i got this message:

Your order was sent to BSPlayer team for clearance. Please allow 1-2 working days for confirmation of purchase.
For any assistance please contact sales@bsplayer.com
Take care, BSplayer team.

but there's also another recipient (the wrong email). I'm still waiting for my license key and registration, but I just want to receive the license key and registration info in my account asociated with Paypal, and not in the another email.

Btw i bought BsPlayer Pro like 36 hours ago, this is my transaction id: XYZXYZXYZXYZXYZXYZXYZXYZ and i'm still waiting my license key, i 've alredy sent yesterday an email to sales@bsplayer.com, but i don't have any assistance or answer yet.

BSPeter 10th December 2010 10:19 AM

Copied your post (with the original transaction ID) to a non-public part of the forum and asked Ico-man (a BS team member) to have a look at it.
For matters like yours, it is better to use the email support or send a private mail (to be found in the "User CP"-area).
(Posting in a public forum with personal details doesn't seem an appropriate way).
:wink:

anton 10th December 2010 07:48 PM

Hi BSPeter, i just received a couple of emails from the support of BSPlayer and i have my license key, and about the wrong email, was deleted, so my problem is solved.

Thanks for the help and for remove my trans ID.

BSPeter 10th December 2010 10:52 PM

Glad I was able to help a bit.
:wink:


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