I am sorry, but can't confirm this. I have installed BSPlayer on about 100 computers with different hardware and OS, from 98 to seven and never had this problem.
On the other hand, we can try to track down your problem and see what it's faulty in there. First, do we talk about the PRO or the FREE version ?
When playing such a file, can you post here which filters are used to decode the stream (video decoder, audio decoder, splitter) ?
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