About the fullscreen problem, I can't reproduce it. Can you upload your BSplayer.xml file?
Read BSPeter's Help2Help FAQs to know where to find it.
If you need remote access I think it's possible.. How, with TeamViewer would be ok?
Anyway, the next time, you can simply delete this file (BSplayer.xml) instead of uninstalling the whole application.
I think I already suggested a Factory settings button some year ago
It's definitely a must have feature
About ICON's settings, also this has already been reported. Hope this will be fixed soon (it's there from years now...)