1. Technical support it's triggered through the link posted above. It is possible thet nobody else reported this behaviour because most of the users have moved to 7 or 8 ? Or this error it's not reproduced on other computers ? Microsoft too moved away from XP.
2.Could you try on one of the computers to uninstall BSPlayer's filters (through codecmanager.exe) and install CoreAVC, CoreAAC, Gabest MP4 splitter and Gabest MKV splitter ?
3. In BSPlayer's genereal preferences could you uncheck "Efectueaza cautarea la eliberarea butonului mouse-ului" si "Cauta keyframes (AVI si MKV)" ?
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