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Old 31st July 2005
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It seems you're not the only one: http://forum.bsplayer.org/viewtopic.php?p=17020#17020.
I'm afraid, however, I cannot help you, but as a buyer and registered user of BSPlayer Pro you are entitled to get technical e-mail support from BSPlayer's team itself. (Read item (f) (almost at the bottom) of my Help-to-Help-post).
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When posting always mention your computer's OS and the version and build number(!) of BS.Player as used by you,
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