Ok, it's not that you don't get the image, but it's that the images captured have 0bytes filesizes...
First of all, try to change the destination folder to .....\Documents\Images\ and not to bsplayer installation folder (probably you never set that option, so bsplayer saves the screencaps there, and with 0b size)
Plus, tell us what you have tried, STEP BY STEP, otherwise I will not help you on this topic since without accurate info we're going nowhere..
As I can see you are using a Pro version, but not the last one. First of all update to latest release, and as a PRO purchaser you are entitled for direct e-mail support from BSP team members ;)
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