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-   -   License gone??? (http://forum.bsplayer.com/general-talk-support/11010-license-gone.html)

Darkling 9th February 2010 04:07 PM

License gone???
 
I have a BS Player Pro license till may/june 2010. I just log in to the license site and everything is empty. The only thing i see is: "no data"

If i want to send a support ticket i see the message:
Error
User with this email doesn't have valid BSPlayer PRO license.

So i wanna know what is going on? The program only is installed on 1 computer.

I hope someone can help me. Thank you.

BSPeter 9th February 2010 04:22 PM

2 Attachment(s)
Login at your user area (click here) with the email address you also used upon purchase (even if you have a new email address).
If necessary change your user data (e.g. a new e-mail address).
(See the lefthand part of image below)
Then click on [Download/Upgrade BS.Player] (see the right of image below).
Request a new user-key (see right image below).
If you cannot get any further: send a message to BS.Player-team with your purchase details (click here)
or -alternatively- send a pm to e.g. Ico-man (=BS.Player team member) with your purchase details.
[Needless to say: never reveal your details on the forum itself].
:wink:

Darkling 9th February 2010 04:46 PM

1 Attachment(s)
Thanks for your reaction BSPeter. The only thing i see is:

I noticed it when i was logging in to find out if there was a new version. I shall send a pm to Ico-man. :teeth:

BSPeter 9th February 2010 10:43 PM

Saw that you had some problem before: http://forum.bsplayer.com/news-updat...html#post38998 ?
:wink:

Darkling 10th February 2010 01:14 AM

Yep, but that was something else. The problem then was that everybody had a new license key. I used the new key and everything was working ok.

Now when i login everything is empty. The only thing i see is "change user data". The rest is "no data".


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