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-   -   BS Player Error (http://forum.bsplayer.com/general-talk-support/8340-bs-player-error.html)

sgc 8th May 2007 08:00 PM

Since I installed ffdshow, it appears to be using this

adicoto 8th May 2007 08:03 PM

If it doesn't help you can uninstall it and let XviD take the decoding. Last chance.

sgc 8th May 2007 08:13 PM

Uninstalled ffdshow, now back on xvid, no change, it looks as if this this one needs the developers to take a look at, so hopefully they will take an interest in this thread.

I appreciate all the advice that has been given. if nothing else I certainly have learned a lot more about some of the features of BS Player.

regards

adicoto 8th May 2007 08:40 PM

One last try. Which audio decoder it's used ? Is it MPEG layer 3 decoder to all files ?

sgc 8th May 2007 08:53 PM

Quote:

Originally Posted by adicoto
One last try. Which audio decoder it's used ? Is it MPEG layer 3 decoder to all files ?

Yes

adicoto 8th May 2007 08:59 PM

I'm out of ideeas for today. :(

sgc 8th May 2007 09:02 PM

Thanks for all your efforts to date, its appreciated

regards

BSPeter 8th May 2007 11:53 PM

Quote:

Originally Posted by Like I already earlier
I can't help continue thinking that there is something wrong with your settings-file as the error occurs only after a file is played. (Or with your rights under Windows for the folder concerned). BS.Player has a number of "remember"-items (sometimes to be switched off by a "don't remember"-option), which are most likely stored on exit.
But I've noticed your version is a "PRO"-version, so - assuming it is a "legal" version - you are entitled to direct support by BS.Player-team.

Another idea is that it may have something to do with file-associations (Options > Preferences > General > File types).
However, I trust that you will be contacted by a BS.Player-team member and that a solution is found eventually. Please let us know.
:wink:

Tizio 9th May 2007 05:53 PM

My suggestion:




.....
...
..


FORMAT C:

..
...
.....

:lol: :roll: :twisted:

P.S.
DirectX version/date, probably 9.0c, but which month? Try to update to latest one :roll:

BSPeter 9th May 2007 06:35 PM

My suggestion: wait for the reaction of BSPlayer-team. (I know Ico-man has meanwhile read this thread.)
:wink:

sgc 9th May 2007 07:08 PM

I Think I will wait and see if the developers get back to me, but thanks for the input

sgc 12th May 2007 07:53 AM

If there is a developer looking at these forums (still waiting for someone to contact despite the email!) I retrieved the following from the Windows event viewer which may be of some use to them:

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 12/05/2007
Time: 07:50:27
User: N/A
Computer: XPS-710H2C
Description:
Faulting application bsplayer.exe, version 2.2.1.950, faulting module bsplayer.exe, version 2.2.1.950, fault address 0x00086397.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 62 73 70 ure bsp
0018: 6c 61 79 65 72 2e 65 78 layer.ex
0020: 65 20 32 2e 32 2e 31 2e e 2.2.1.
0028: 39 35 30 20 69 6e 20 62 950 in b
0030: 73 70 6c 61 79 65 72 2e splayer.
0038: 65 78 65 20 32 2e 32 2e exe 2.2.
0040: 31 2e 39 35 30 20 61 74 1.950 at
0048: 20 6f 66 66 73 65 74 20 offset
0050: 30 30 30 38 36 33 39 37 00086397
0058: 0d 0a ..


regards

sgc 18th May 2007 04:50 PM

Still no response from any developer, does anyone know any email address where I can contact them directly. Needless to say I am getting more than slightly annoyed with this product and the lack of obvious support with the notable exception of all of those on this forum who have tried their best to help

Tizio 18th May 2007 05:28 PM

Unfortunally direct support from devs is part of the PRO version bundle..
Anyway I (as, I think, BSPeter already did) contacted Ico, and probably he'll reply either here or via PM to me..

But I doubt it's a BSplayer (directly) related bug, probably some dll (codec?splitter?) don't interact well with it and make it crash.. :roll:
I'm sure that FORMAT C: will solve your problem (since many of us haven't got problems with BSP), but it's not a good solution, I know :lol:

BSPeter 18th May 2007 05:44 PM

Indeed, when I saw sgc's message earlier to-day, that sofar he has had no response from any BS.Player-team member, I also (again) sent a message to Ico-man (but I didn't mention that in the forum).
Last time I did receive a response from him reading "Thank you for letting us know" and later I saw him present at that forum, so that's why I know for sure that he has seen this thread.
Have no idea why sgc has not received any reaction so far, unless his e-mail address as registered at the forum is incorrect, or sgc simply doesn't check his pm (maybe he has notifications switched off in his profile).
[@sgc: maybe click on the "You have x new message(s)-link" at the top of the page]
:wink:

adicoto 18th May 2007 06:03 PM

Do you use any S-ATA drives ? Do you have "network buffer" enabled ?

Tizio 18th May 2007 06:28 PM

I have SATA drive and Network buffer enabled on my new machine, but I haven't got such an error, can I ask you why are you asking this to sgc (so I can avoid future problems :P )

adicoto 18th May 2007 06:41 PM

Doing some googleing and the related results were about creating stacks at adress 00000034 (common among other applications) and double buffering at 86397. Just testing the ocean temperature with the finger.

sgc 18th May 2007 07:08 PM

No PM messages received to date and it is the Pro Version not the lite/free version

sgc 18th May 2007 07:11 PM

Also Format "C" is a bit extreme particularly in view of the fact that everything else on the Machine is working fine. Just have to keep using VLC media player instead of BSplayer

Tizio 18th May 2007 07:35 PM

Quote:

Originally Posted by adicoto
Also found some refferences to key cracking software, but it seems this is not related to this case.

@Tizio: Congrats for your new machine. Do you run Vista ?

@sgc
So you are a BSplayer Pro customer user?! Sorry, I didn't got it..
You have to wait untill tomorrow (or monday) for a reply from BSplayer devs, after 5-6 o'clock (GMT) I think they go home since the working day it's over.. :roll:

@adicoto
well, I had to replace my old "mummy" (as you told me in a post of yours some time ago) :lol:
I opted for a DELL 9400 (or E1705 for US costumers) notebook (it cost me a bit more than I wanted, but it really deserves it) :cool:
I tried Vista, but since a good firewall has not yet been developped for it I decided to only run it on virtual machines (unfortunally this means that at this time I can't test my GPU features on Vista, for example EVR rendering method :cry: )...

sgc 18th May 2007 07:58 PM

Hi Guys,

Once again thanks for all your efforts and support, I think I may have sussed the problem.

When I open a movie file I generally just click on the file from within my file browser. Now I happen to use a 3rd party browser called PowerDesk from Vcom products. On my previous PC's this has never caused any issues with BS Player, but for some reason every tome I open the file directly from Powerdesk, or run BS Player when Power desk is running in the background I get this fault.

If I use the ordinary windows explorer or just open the file using the search menu within BS Player there is no problem, so the issue definitely appears to be some interaction between BS Player and PowerDesk.

What it is I have no idea yet and perhaps only the developers can answer that one based on the fault codes appearing, but at least for now I can work around the problem by simply opening the files from within BS Player.

As I have never had this interactive issue between the two it was something that never occurred to me, but at least some progress is being made.

regards

Tizio 18th May 2007 08:05 PM

Finally you found the culprit! Congrats, this way the devs will have something to work with and not just an error code :D (and believe me, usually it's almost useless without the knowledge of the real method to reproduce the problem)

In latest releases BSplayer had problems also with TotalCommander.. but since I don't use it I don't know if the problem has been solved.. J7N used it, right? If you read this can you tell us if the problem gone or not? Thanks :)

BSPeter 18th May 2007 09:07 PM

Quote:

Originally Posted by Tizio
@sgc
So you are a BSplayer Pro customer user?! Sorry, I didn't got it..
You have to wait untill tomorrow (or monday) for a reply from BSplayer devs, after 5-6 o'clock (GMT) I think they go home since the working day it's over.. :roll:

??????? (I wouldn't refer a non-Pro-user to BS.Player-team, would you?)
:wink:

BSPeter 18th May 2007 09:11 PM

Quote:

Originally Posted by sgc
No PM messages received to date and it is the Pro Version not the lite/free version

You would also qualify for direct support by BS.Player-team if you were a Pro-Lite user.
:wink:
Only a FREE-user has no right to get direct technical (e-mail) support.
Check out the differences here.
Anyhow I'm glad you seem to be on the right track!
Maybe BS.Player-team will be able to help you further (and - it so seems - vice versa).
I still cannot understand why they didn't react at all to you so-far (either by e-mail, or by pm or by posting in this forum) as they (IHMO) should have done!


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