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-   -   I can't update BS Player Pro from my account (http://forum.bsplayer.com/general-talk-support/9364-i-cant-update-bs-player-pro-my-account.html)

TestPoint 26th February 2009 02:17 PM

I can't update BS Player Pro from my account
 
Hello Support Team.
I bought BS.Player 2.34.980 in December 2008, but i can't update to BS Player 2.35 PRO from my account. My licence expire in summer 2010 :(

Why ?
I have transaction ID and all information in my email.
Someone can help me ?

My account say:

You can select following options from the left menu:

Download BS.Player - download latest version of BS.Player PRO
Upgrade BS.Player - upgrade your version of BS.Player PRO to version 2.35
My BS.Skins - go to My BS.Skins section to post NEW skins or edit OLD ones
Change user data - change your password, personal data and e-mail
Logout - leave Login area and Logout


In can't see the DOWNLOAD or UPGRADE buttons :(
My best regards,
TP

Ico-man 26th February 2009 02:50 PM

Send us your registration email/data on PM, or click on "Technical help for PRO users" link in my signature.

TestPoint 27th February 2009 10:43 AM

Ok. I sent email yesterday from official website with trasaction ID and all informations.
I'm waiting email.

Have a good day.

Ico-man 27th February 2009 11:43 AM

Your BS.Player license was revoked and transaction refunded in full.


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