Please help! I bought BS.Player PRO but cannot register it!

[Albert Spain]

Hi. On Thursday I bought the PRO version of BS.Player, but I can't register it. I'm using Windows Vista Ultimate 64-bit, and everytime I enter the license, the player restarts but when I want to play a movie it asks for the registration info again and again. Please help me with some tips! Thanks a lot in advance!

[Stitch]

I am having the same problem with 2.16 and 2.20.

Using Vista Ultimate 32-bit.

2.14 works fine with my credentials.

[adicoto]

Disable account control while registering. Take full control over the install folder and should be OK. Some of Vista's features sometimes work against the users :D

http://bsplayer.com/forum/viewtopic....vista&start=15

[Albert Spain]

Thanks a lot!!! It worked! :D

[Stitch]

Still can't get any version later then 2.14 to properly register.

User Account Control is disabled.

I did set permissions on the BSPlayer folder to Full Control for "Everyone" as well as "Users". I also installed the application using "Run As Administrator" and started the application with "Run As Administrator".

It accepts my registration and then restarts, at which point it then asks for my registration again. Why 2.14 and earlier work (with no extra effort) and anything post 2.14 does not is confusing.

[Tizio]

http://bsplayer.com/forum/viewtopic.php?t=12311 :roll:
Otherwise contact customer service: http://www.bsplayer.com/en/contact_us/

Plus, next time don't double post, please :roll:

[Stitch]

Originally Posted by Tizio

http://bsplayer.com/forum/viewtopic.php?t=12311 :roll:

I saw that thread, but it didn't apply to my issue as the player does not crash (2.14 works fine in Vista).

Otherwise contact customer service

I will do so.

Plus, next time don't double post, please :roll:

Well this forum is "General Discussion" where the other is "Bugs". And this problem is a bug (and I appear to be one of at least two people who has this issue), so I felt it more appropriate to bring it up in that forum as I figured the folks who wrote this program would be more likely to peruse that forum then this forum.

[Tizio]

Originally Posted by Stitch

I saw that thread, but it didn't apply to my issue as the player does not crash (2.14 works fine in Vista).

I pointed you to that thread because in my tests the only time I wasn't able to register BS.Player under Vista was by using a keygenned key (that worked in v2.14)

Originally Posted by Stitch

I will do so.

I hope they'll be able to fix your problem ;)

Originally Posted by Stitch

Well this forum is "General Discussion" where the other is "Bugs". And this problem is a bug (and I appear to be one of at least two people who has this issue), so I felt it more appropriate to bring it up in that forum as I figured the folks who wrote this program would be more likely to peruse that forum then this forum.

If the problem is that the UAC doesn't let people to register/install softwares completely, then contact Microsoft, because this is not a BS.Player fault, there are many many many programs out there that are not able to successfully install/register due to UAC prevention.
As already suggested here, the only way to install/register these programs is to disable UAC (or to say yes to its questions) and run programs as administrator.

If this problem will be assigned definitely to a BS.Player bug, then I'll add it to the BUGS list ;)

P.S.
BS.Player authors read almost all this entire forum posts, no need to post messages in every section to bring attention up.
If a BS.Player customer user (as you since you paid for it) has problems that we (other users like you) can't fix, then we can directly contact them to bring their attention to the specific case (anyway by contacting them throught the http://bsplayer.com/en/contact_us/ form is the best way to have support by them for a customer like you)

[Stitch]

Originally Posted by Tizio

I pointed you to that thread because in my tests the only time I wasn't able to register BS.Player under Vista was by using a keygenned key (that worked in v2.14)

Got it. Well that's not the case for me so. :)

Originally Posted by Tizio

As already suggested here, the only way to install/register these programs is to disable UAC (or to say yes to its questions) and run programs as administrator.

Yes. Which is why I made sure both were done.

BS.Player authors read almost all this entire forum posts, no need to post messages in every section to bring attention up.

This is good to know, and in the future I will stick to an existing thread if it has a similar problem to mine as well as using the Licensed Customer contact form.

Thanks!

[Tizio]

I hope you'll be able to solve your problem

(if you succeed, please, leave here a message to make us aware of the fact)

[Ico-man]

Please contact us by clicking the link "Contact us" below and give us additional information, such as:
OS version
BS.Player version
so we can help you with registration procedure.

Did you try to completely uninstall ANY version of BS.Player and then re-install it and change the instalation settings (see picture below)?

[Stitch]

(Note - I have sent two emails to the support email address with no reply)

Question - I'm not sure when I registered my copy of BS Player. Did the license key schema change with releases after 2.14?

I am just wondering if I cannot register 2.21 (even in Windows XP) when I can register 2.14 is because my 12-month subscription has expired and my license serial no longer works with versions past 2.14, even though I can download them from the licensed user site?