They read the forum, but I don't think they do read it frequently, maybe once a week.. :?:
You have to wait (I don't think they'll reply to your e-mail, but you can try
), and in the meantime if the problem does represent, you know how to fix it..
Maybe the next week (at the moment I'm busy) I'll try to play with settings to figure out where the problem lies.
Be patient :)