If there is a developer looking at these forums (still waiting for someone to contact despite the email!) I retrieved the following from the Windows event viewer which may be of some use to them:
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 12/05/2007
Time: 07:50:27
User: N/A
Computer: XPS-710H2C
Description:
Faulting application bsplayer.exe, version 2.2.1.950, faulting module bsplayer.exe, version 2.2.1.950, fault address 0x00086397.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 62 73 70 ure bsp
0018: 6c 61 79 65 72 2e 65 78 layer.ex
0020: 65 20 32 2e 32 2e 31 2e e 2.2.1.
0028: 39 35 30 20 69 6e 20 62 950 in b
0030: 73 70 6c 61 79 65 72 2e splayer.
0038: 65 78 65 20 32 2e 32 2e exe 2.2.
0040: 31 2e 39 35 30 20 61 74 1.950 at
0048: 20 6f 66 66 73 65 74 20 offset
0050: 30 30 30 38 36 33 39 37 00086397
0058: 0d 0a ..
regards