Subtitles download problem with mobile internet connection
 

Hi. I need a little help. My bsplayer doesn't want to download the subtitles with mobile internet connection from a wile now. It shows the subtitles, but when I choose one to download nothing is happening, and no error report too. With wireless internet connection there is no problem. I have the full version.

Any idea?

Thank you.

I have the same issue too, registered to just post this.
Been using for 4 years without any issues.

Hello
 

I have the same problem ... it shows me the list with the subtitles , i click on one of them , it says downloading subtitles , but nothing happens , the video continues to play like nothing happened.This started about 4 months ago.I also can download just fine with Wi-Fi.

Does the problem still exist?

Just tested, the problem still persist. Please fix

I think I have the same issue.

I use BSPlayer Free on two different phones :
- Samsung Galaxy S3 Android 4.3 (no SIM)
- HTC one M8 Android 4.4.2 (with SIM)

I tried downloading subtitles in the following different cases:

1. - on the Samsung Galaxy S3 (using HTC one M8 wifi access point feature - and mobile internet connection):
2. on the HTC one M8 (using mobile internet connection)

• movies in a USB storage using the Host USB
• movies in the internal SD (in the folder Movies)
• movies in the external SD (in a folder Movies)

whatever the phone, whatever the location of the movie: subtitles are found (got the list) + I have the message that the subtitles are being downloaded BUT no subtitles are displayed + I do not find the folder Subs where I should find them after being downloaded.

For the first time in almost 4 months i managed to autodownload a subtitle with my mobile data connection.

Later Edit : It worked only once and after that it stopped working ...
Please fix . please allow us to download subtitles with data internet connection

No one cares at all about this issue ?

This does not give a very good impression to customers or potential customers...

Not even a "we noticed that issue, we are not able to... this issue will be corrected in a x months... or please check the (potential ?) log located ...".

Fair enough... thank you for your kindness.

seriously?!!
 

Hello, really, nobody from bsplayer answered until now to this issue?

The problem is still present in all the android version.

Still nothing
I bought the app because of the automatical subtitle downloader which now doesn't work on mobile internet:frown:

Still not working, nearly 2 years after