Subtitles download problem with mobile internet connection

[Nigel1986]

Hi. I need a little help. My bsplayer doesn't want to download the subtitles with mobile internet connection from a wile now. It shows the subtitles, but when I choose one to download nothing is happening, and no error report too. With wireless internet connection there is no problem. I have the full version.

Any idea?

Thank you.

[aqswdefly]

I have the same issue too, registered to just post this.
Been using for 4 years without any issues.

[DexteruL]

I have the same problem ... it shows me the list with the subtitles , i click on one of them , it says downloading subtitles , but nothing happens , the video continues to play like nothing happened.This started about 4 months ago.I also can download just fine with Wi-Fi.

[Ico-man]

Does the problem still exist?

[DexteruL]

Just tested, the problem still persist. Please fix

[Ganesh0581]

I think I have the same issue.

I use BSPlayer Free on two different phones :
- Samsung Galaxy S3 Android 4.3 (no SIM)
- HTC one M8 Android 4.4.2 (with SIM)

I tried downloading subtitles in the following different cases:

1. - on the Samsung Galaxy S3 (using HTC one M8 wifi access point feature - and mobile internet connection):
2. on the HTC one M8 (using mobile internet connection)

• movies in a USB storage using the Host USB
• movies in the internal SD (in the folder Movies)
• movies in the external SD (in a folder Movies)

whatever the phone, whatever the location of the movie: subtitles are found (got the list) + I have the message that the subtitles are being downloaded BUT no subtitles are displayed + I do not find the folder Subs where I should find them after being downloaded.

[DexteruL]

For the first time in almost 4 months i managed to autodownload a subtitle with my mobile data connection.

Later Edit : It worked only once and after that it stopped working ...
Please fix . please allow us to download subtitles with data internet connection

[Ganesh0581]

No one cares at all about this issue ?

This does not give a very good impression to customers or potential customers...

Not even a "we noticed that issue, we are not able to... this issue will be corrected in a x months... or please check the (potential ?) log located ...".

Fair enough... thank you for your kindness.

[alexovy]

Hello, really, nobody from bsplayer answered until now to this issue?

The problem is still present in all the android version.

[Hutje]

Still nothing
I bought the app because of the automatical subtitle downloader which now doesn't work on mobile internet

[DexteruL]

Still not working, nearly 2 years after