Official BS.Player forums  

Go Back   Official BS.Player forums > Main forum > General Talk And Support

General Talk And Support General talk and peer-to-peer support about BS.Player and other video and audio multimedia players.

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old 1st November 2006
Junior Member
BS.Player Newbie
 
Join Date: Oct 2006
Posts: 4
Rep Power: 0
sasTerra is an unknown quantity at this point
Default Purchase problem

Hi,
I ordered BSplayer Pro on October 28. I got confirmation emails from both worldpay and BSplayer Sales but nothing since then. I can download the Pro version through my account, though. I have sent two emails to BSplayer sales with an inquiry about when I will get my serial number on October 31. In the second email I have specified a secondary email adress in case the email with the serial got blocked. I have gotten nothing back.

Original email:

Alternate email:

Regards

Last edited by sasTerra; 5th May 2011 at 09:09 AM.
Reply With Quote
  #2 (permalink)  
Old 2nd November 2006
Junior Member
BS.Player Newbie
 
Join Date: Oct 2006
Posts: 4
Rep Power: 0
sasTerra is an unknown quantity at this point
Default

Hi,
the credit card account was charged on October 31 but still nothing.

Regards
Reply With Quote
  #3 (permalink)  
Old 3rd November 2006
Ico-man's Avatar
BS.Support
BS.Player Power User
 
Join Date: Sep 2006
Location: Slovenia
Posts: 1,468
Rep Power: 10
Ico-man is on a distinguished road
Default

We confirmed your purchase on 30.oct.

Automated email was sent to your email at: 30. october 2006 9:12.

As in 99,9% of these problems, it is the problem with different spam filters.

We re-sent you license key today. (to both emails)
Reply With Quote
  #4 (permalink)  
Old 3rd November 2006
Junior Member
BS.Player Newbie
 
Join Date: Oct 2006
Posts: 4
Rep Power: 0
sasTerra is an unknown quantity at this point
Default

Hi,
the serial arrived today at the novasearch account. The email to the hotmail address did not arrive at all. It was not in my junkmail folder like sometimes happens. Hotmail seems to filter these completely. Oddly enough emails from sales{at}bsplayer arrive without problems.

Regards
Reply With Quote
  #5 (permalink)  
Old 3rd November 2006
Ico-man's Avatar
BS.Support
BS.Player Power User
 
Join Date: Sep 2006
Location: Slovenia
Posts: 1,468
Rep Power: 10
Ico-man is on a distinguished road
Default

Thank you for this info, we will try to figure out why would Hotmail delete our automated license key emails without even placing deleted email in junkbox.

We hope you will enjoy your BS.Player PRO!
Reply With Quote
Reply

Tags
purchase

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules


All times are GMT +1. The time now is 03:57 PM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
Search Engine Optimization by vBSEO 3.6.0 PL2
Ad Management plugin by RedTyger

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20