Have you recently installed the new Pro version and your previous version was 2.15?
Have you a bought copy of BSplayer or a pirated one?
If the previous questions don't apply to you, then can you tell us which codec is used by BSplayer when playing the video file? (right-click -> Options -> Filters -> Advanced)
Also check in GSPot if you have to right codecs installed to play that file ;)
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