If you have BSplayer Pro you are entitled for direct support from BSplayer team members through this
link
Anyway, you have to install and configure the application that came with your remote.
I never saw that remote, so I don't know how it works, and without a configuration file, I can't analyze the commands used by the remote to control other programs (generally the commands and the applications the remote can control are set in a configuration file and not hardcoded in the main program.. but if your remote belongs to this last case, there's nothing you can do to control BSplayer with it)