thanks for info. the best would be, if we get some debug.log, what exactly going on - what you send to server, and what you get back.
there must be some reason subtitles is not uploaded - it can be because we are limiting duplicates, or it can be something is wrong.
For helping we need to see communication between you and our servers.
If BS.Player doesn't support some log, I would suggest to use some kind network capturing program, something like WireShark.
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