Major Problems

desi · #1 (**permalink**) 7th January 2013

Hello support team,

I have two major problems with BS.Player Free:

1. I have installed version 2.63 (the latest version, i think) and this version constantly hangs - on every movie! Sometimes more than once. I have tried installing the older version 2.57 (which i'm using right now), but the problem persists - the program hangs nad i have to use the Task Manager to close it! I'm using Windows 7 Home Premium, 64-bit operating system.

2. Every time i start BS.Player i have to manually set the subtitles, even if i have already set the language to Bulgarian (my main language). Every time when i run a movie i have to go to Menu-> Subtitles-> Primary-> Subtites Properties-> Font, and i have to change the Script to ''Cyrillic''. I have also set (from Options) the default language to Bulgarian and the subtitles are dowloaded in Bulgarian. So, is there is any option that will allow to set the language to Bulgarian once for all?

I have used BS.Player previously on Windows XP, 32-bit operating system for more than 4 years and i have never had such major freezing and such big subtittle problems.

Waithing for your replay and advise!

Best regards

adicoto · #2 (**permalink**) 8th January 2013

Seems like BSPlayer can't save it's configuration file. Do you run Windows 7 ? If so, UAC it's disabled ? Program files folder "read only" it's unset ?

DragonFighter · #3 (**permalink**) 8th January 2013

Check whether the user is an administrator or not. It sounds like a permissions related issue.

desi · #4 (**permalink**) 8th January 2013

Hello,

I'm using Windows 7 and the UAC is not disabled. I'm also the administrator of the computer. Could you please expalin step by step how can i set this configuration file?

Thank's agian!

adicoto · #5 (**permalink**) 9th January 2013

First, disable UAC: control panel -> user accounts -> change User Account Control settings -> move slider to minimum, restart computer.
Open Windows explorer, go to Program files folder, right click -> uncheck "read only" check box.

desi · #6 (**permalink**) 6th April 2013

Hello,

Sorry for the late replay.

OK, the problem with the subtitles is fixed!

Unfortunatelly, the other problem still exists - i have tried everything and still BS Player hangs on every movie. I cannot close the program even with the Task Manager! I have to restart the whole computer. I have tried everything (even disabling UAC) - nothing worked.

Please can someone help me? I really need your help?

Best Regards