Subtitles no longer downloading

[Zatos]

Well, although I am saddened someone else is having the problem, I am also glad that I am not alone.

I really like BSPlayer, but it is apparent there is zero support. There is a known issue I reported over 6 months ago - which was confirmed - and still no update has been released. It should be such a simple fix too. The newest version always pops up with the download subtitles box instead of downloading in the background. Which is irrelevant now considering that subtitles don't want to work anyway. So, I've been using an older version because they won't release a new update.

I have used BSPlayer for several years, pretty much exclusively. But these sorts of things make me want to find something else. If I do find another video player that is halfway decent with automatic subtitle downloading, I might just switch and not look back, sorry to say.

[adicoto]

With all due respect, bug it's not confirmed, just another user states it have the same issue. I can't reproduce any of the things mentioned above, subtitle downloading function working great. If somebody on the support team confirm your report, then it's a confirmed bug.

My ideea, as you installed Windows 7, is that you don't have UAC disabled and even if subtitles are found, BSPlayer can't save the file on your PC as it does not have the right to write files.

As for the fact that sometimes "no subtitle found" pop ups imediately, in my case this is caused by a bad internet connection (usually) and more, sometimes subtitles providers change the way the database it's handled and until an update come up, subtitles can't be found any more.

[Zatos]

The bug being confirmed I mentioned was not this particular issue. It was a separate issue and was confirmed back in December.

It can't be UAC as it worked for a while, then just stopped working for reasons undetermined. Running as administrator doesn't seem to help, either.

I could definitely see this being something that might have changed on the subtitle provider's end, but going such a long time without an update makes it frustrating. I live for the subtitles!

[Zatos]

Good news. Installing the 2.58 Beta update helped to fix this problem. It did not outright fix it, but if I uncheck the 'opensubtitles' and 'getsubtitles' as online subtitle providers - and just leave the bsplayer server - it will work. YES!

First thing it did before I unchecked those was once again act like it was downloading and then created a 0 byte sub file. This suggests to me that it must be something that has changed on the back end.

I hope it continues to work. Even though I'm not deaf or hard of hearing - my comprehension goes way up when I have subtitles.

Finally, thanks for the update guys. I haven't been able to find another video player that has all the features I like about BSPlayer.