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Old 19th May 2012
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As a purchaser of Pro-version, you're entitled to get direct email support from BS.Player team.
You can contact them using this webform. Did you do that already?
Did you already try what happens if you use legacy (='old') subs-engine?
Type of subs? Do you have this problem with any type of video-file?
Which codecs/filters does BS.Player use for playback?
(To find out: (with a file loaded) rightclick > Options > Filters > Advanced. (Clicking on "Source" and on the +signs in front of the filters/codecs shown, will reveal further info and access.))

(Did you already happen to come across this thread?)
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Help2Help (click) BSplayer: simply the best & most versatile (Build 1072 Dutch language here!)
When posting always mention your computer's OS and the version and build number(!) of BS.Player as used by you,
as well as - if applicable and especially when encountering problems - the type(s) of the file(s) mentioned in your post.
Private messages/Visitor messages are NOT for seeking personal help with respect to BS.Player! Instead use the forums!
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