Official BS.Player forums  

Go Back   Official BS.Player forums > Main forum > General Talk And Support

General Talk And Support General talk and peer-to-peer support about BS.Player and other video and audio multimedia players.

Closed Thread
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old 7th July 2006
Junior Member
BS.Player Newbie
 
Join Date: Jul 2006
Posts: 8
Rep Power: 0
Dwell is an unknown quantity at this point
Default bsplayer pro download issues...

In light of the adware issues in the freeware version,
I decided to finally purchase the pro version a month ago.

After purchase (and a confirmation email that my purchase
was successful) I got an email with my newly created
username and password. The instructions said to login
to the website and I should find a download link for the
bsplayer 2.0 pro. However, when I login to the site I simply
get an empty screen and an option on the left to change my
account details.

My question then is, does anyone know from where am I
supposed to be able to download the program..

Ive sent FOUR emails during the past month to the bsplayer
customer support without a SINGLE response of any kind from them.

Can moderators or anyone else help me out here?

My patience is running out, I cant believe I havent received
any response from the customer support especially since
Im a paying customer.

Probably at this rate, any follow up messages will be full of
swear words and devil emoticons.
  #2 (permalink)  
Old 7th July 2006
Junior Member
BS.Player Newbie
 
Join Date: Jul 2006
Posts: 8
Rep Power: 0
Dwell is an unknown quantity at this point
Default

If you browse to the "customer service" page of the bs.store at

http://bsplayer.com/en/bs.store/home/customer_service

you get the following text:

BS.Player Store is owned and operated by WEBTEH Ldt.
If you incur any problems or have any questions concerning merchandise
or the status of your order, do not hesutate and contact us.


The "contact us" is underlined and contains a link,
presumably an email link or a web form.

But by clicking it, NOTHING HAPPENS.

I think this pretty summarises my experience
with the bs support service.

I have also tried emailing to customer.support@bs...
and responding to the purchase confirmation email i got... but to no avail.
  #3 (permalink)  
Old 7th July 2006
grendizer's Avatar
Senior Member
BS.Player Power User
 
Join Date: May 2005
Location: Europe
Posts: 144
Rep Power: 0
grendizer is an unknown quantity at this point
Default

I also wrote to the email customer.support@bs and got no answer.
My questions were:
- Does the purchase of BsPlayer offers email technical support?
- Where on the web site can I contact the technical support?
__________________
My codecs FAQ : http://www.davidsaber.com/resources/...sfaq/index.php
  #4 (permalink)  
Old 7th July 2006
BSPeter's Avatar
Moderator
BS.Player Master
 
Join Date: Nov 2002
Location: The Netherlands
Posts: 5,463
Rep Power: 27
BSPeter is on a distinguished road
Default

I think you should email your problems to customer.supportATbsplayer.com (Replace AT by @)

After purchase you will receive an email from BSPlayer sales,

reading (i.a.): You can download BSplayer Pro at ..... followed by a link to your log-in page.
and on the next two lines in the email there will be your Username and Password to be able to log in at the download page.
After log in you will see a page with a welcome text at the top right and also:

(Just click on [Get BSplayer PRO] to download.)

PS:
If you do not see the [Get BSPlayer PRO]-button, another suggestion I could give you is use "reply" on the email you received from BSPlayer sales (with their original email to you included in/attached to your reply-message) and mention your problem to them. (It appears that a few emails which they sent out were not entirely correct.)
The Registered User Name and Registration code(s) also mentioned in the email are to activate BSPlayer Pro once downloaded and installed.
__________________
Help2Help (click) BSplayer: simply the best & most versatile (Build 1072 Dutch language here!)
When posting always mention your computer's OS and the version and build number(!) of BS.Player as used by you,
as well as - if applicable and especially when encountering problems - the type(s) of the file(s) mentioned in your post.
Private messages/Visitor messages are NOT for seeking personal help with respect to BS.Player! Instead use the forums!
  #5 (permalink)  
Old 7th July 2006
Junior Member
BS.Player Newbie
 
Join Date: Jul 2006
Posts: 8
Rep Power: 0
Dwell is an unknown quantity at this point
Default

Hey Peter, thanks for the reply but i dont know if read my posts at all.
First thing I did (A MONTH AGO) was to send an email to
customer.supportATbsplayer.com.
BUT I GOT NO RESPONSE.
So... I sent an email again, and again, and again today. No response.

I received the automated email from bs sales giving me my
username, password, and registration code.

So I went to the link they gave me (the link you mentioned)
logged in with my user details and got to the page.

You posted a handy picture of the links bar on the left.
Having three items: Logout, Get BSplayer PRO, Change user data.

When I login, my links bar only shows two items:
Logout, Change user data.

So Im missing the "Get BSplayer PRO" link for some reason.

Now of course, first I thought there was a problem with my
card payment. But this cant be true since I got a confirmation
email from worldpay.com saying that my transaction processed
successfully. So BS-guys should have my money.

But what ever the case behind all this is, im VERY DISAPPOINTED
at the non-existent customer support they claim they have.

grendizer seemed to have the same problem as me
with the customer.supportATbsplayer.com "support service".
  #6 (permalink)  
Old 7th July 2006
BSPeter's Avatar
Moderator
BS.Player Master
 
Join Date: Nov 2002
Location: The Netherlands
Posts: 5,463
Rep Power: 27
BSPeter is on a distinguished road
Default

Follow the suggestion as mentioned by me in the PS of my post.
(I had the same problem and it worked for me)
__________________
Help2Help (click) BSplayer: simply the best & most versatile (Build 1072 Dutch language here!)
When posting always mention your computer's OS and the version and build number(!) of BS.Player as used by you,
as well as - if applicable and especially when encountering problems - the type(s) of the file(s) mentioned in your post.
Private messages/Visitor messages are NOT for seeking personal help with respect to BS.Player! Instead use the forums!
  #7 (permalink)  
Old 7th July 2006
Junior Member
BS.Player Newbie
 
Join Date: Jul 2006
Posts: 8
Rep Power: 0
Dwell is an unknown quantity at this point
Default

Quote:
Originally Posted by BSPeter
If you do not see the "Get BSPlayer PRO"-button, another suggestion I could give you is use "reply" on the email you received from BSPlayer sales (with their original email to you included in/attached to your reply-message) and mention your problem to them. (It appears that a few emails which they sent out were not entirely correct.)
Oh and yes, I tried reply to the emails as well (as my first post mentions).
But no response from:
salesATwebteh.com
salesATbsplayer.com
  #8 (permalink)  
Old 7th July 2006
BSPeter's Avatar
Moderator
BS.Player Master
 
Join Date: Nov 2002
Location: The Netherlands
Posts: 5,463
Rep Power: 27
BSPeter is on a distinguished road
Default

Quote:
Originally Posted by Dwell
Oh and yes, I tried reply to the emails as well (as my first post mentions).
But no response from:
salesATwebteh.com
salesATbsplayer.com
Did you include their email (as received by you) in your "reply" :?:
__________________
Help2Help (click) BSplayer: simply the best & most versatile (Build 1072 Dutch language here!)
When posting always mention your computer's OS and the version and build number(!) of BS.Player as used by you,
as well as - if applicable and especially when encountering problems - the type(s) of the file(s) mentioned in your post.
Private messages/Visitor messages are NOT for seeking personal help with respect to BS.Player! Instead use the forums!
  #9 (permalink)  
Old 7th July 2006
Junior Member
BS.Player Newbie
 
Join Date: Jul 2006
Posts: 8
Rep Power: 0
Dwell is an unknown quantity at this point
Default

Quote:
Originally Posted by BSPeter
Follow the suggestion as mentioned by me in the PS of my post.
(I had the same problem and it worked for me)
I shall try once more, but no-one is responding to my emails.
  #10 (permalink)  
Old 7th July 2006
Junior Member
BS.Player Newbie
 
Join Date: Jul 2006
Posts: 8
Rep Power: 0
Dwell is an unknown quantity at this point
Default

Quote:
Originally Posted by BSPeter
Quote:
Originally Posted by Dwell
Oh and yes, I tried reply to the emails as well (as my first post mentions).
But no response from:
salesATwebteh.com
salesATbsplayer.com
Did you include their email (as received by you) in your "reply" :?:
Yeah I just pressed "reply" on my email program and added my question at the top of the email.
  #11 (permalink)  
Old 7th July 2006
BSPeter's Avatar
Moderator
BS.Player Master
 
Join Date: Nov 2002
Location: The Netherlands
Posts: 5,463
Rep Power: 27
BSPeter is on a distinguished road
Default

I've meanwhile sent an email to a BSPlayer team member asking special attention to this forum-thread.
__________________
Help2Help (click) BSplayer: simply the best & most versatile (Build 1072 Dutch language here!)
When posting always mention your computer's OS and the version and build number(!) of BS.Player as used by you,
as well as - if applicable and especially when encountering problems - the type(s) of the file(s) mentioned in your post.
Private messages/Visitor messages are NOT for seeking personal help with respect to BS.Player! Instead use the forums!
  #12 (permalink)  
Old 7th July 2006
Junior Member
BS.Player Newbie
 
Join Date: Jul 2006
Posts: 8
Rep Power: 0
Dwell is an unknown quantity at this point
Default

Quote:
Originally Posted by BSPeter
I've meanwhile sent an email to a BSPlayer team member asking special attention to this forum-thread.
Thanks!
  #13 (permalink)  
Old 7th July 2006
BSPeter's Avatar
Moderator
BS.Player Master
 
Join Date: Nov 2002
Location: The Netherlands
Posts: 5,463
Rep Power: 27
BSPeter is on a distinguished road
Default

Hope it helps! Cannot do anything myself. I'm just a user like you!
__________________
Help2Help (click) BSplayer: simply the best & most versatile (Build 1072 Dutch language here!)
When posting always mention your computer's OS and the version and build number(!) of BS.Player as used by you,
as well as - if applicable and especially when encountering problems - the type(s) of the file(s) mentioned in your post.
Private messages/Visitor messages are NOT for seeking personal help with respect to BS.Player! Instead use the forums!
  #14 (permalink)  
Old 7th July 2006
Brain's Avatar
Administrator
BS.Player Newbie
 
Join Date: Nov 2003
Posts: 1
Rep Power: 10
Brain is an unknown quantity at this point
Default BSplayer support

Hello dear Dwell,

I 'm sorry if we missed your email. We get a lot of spam and other junk emails that we might simply missed your one. We are preparing a new customer support system, that will not be based on e-mail.

You probably want to know why you can't download your copy of BSplayer - for some reason the transaction failed and your login name wasn't activated.

You should know that we have a lot of fraudulent transactions.

Can you please tell me your transaction ID and we will work on this problem ASAP.

thank you for your patience and your support.

BS team.
  #15 (permalink)  
Old 8th July 2006
Junior Member
BS.Player Newbie
 
Join Date: Jul 2006
Posts: 8
Rep Power: 0
Dwell is an unknown quantity at this point
Default

I gave my transaction ID to Matjaz and its sorted now.
I was able to download bsplayer and all is well.
Thank you.
  #16 (permalink)  
Old 8th July 2006
BSPeter's Avatar
Moderator
BS.Player Master
 
Join Date: Nov 2002
Location: The Netherlands
Posts: 5,463
Rep Power: 27
BSPeter is on a distinguished road
Default

All is well that ends well!
:D
__________________
Help2Help (click) BSplayer: simply the best & most versatile (Build 1072 Dutch language here!)
When posting always mention your computer's OS and the version and build number(!) of BS.Player as used by you,
as well as - if applicable and especially when encountering problems - the type(s) of the file(s) mentioned in your post.
Private messages/Visitor messages are NOT for seeking personal help with respect to BS.Player! Instead use the forums!
  #17 (permalink)  
Old 19th September 2006
Ico-man's Avatar
BS.Support
BS.Player Power User
 
Join Date: Sep 2006
Location: Slovenia
Posts: 1,468
Rep Power: 10
Ico-man is on a distinguished road
Default

Technical e-mail support for users of BS.Player PRO is available thru contact form at:

http://www.bsplayer.org/en/contact_us/

and the link in http://bsplayer.com/en/bs.store/home/customer_service

now works.
  #18 (permalink)  
Old 19th September 2006
Moderator
BS.Player Master
 
Join Date: Nov 2003
Location: Italy
Posts: 3,037
Rep Power: 23
Tizio will become famous soon enough
Default

Thanks
__________________
BSP SkinMaker (v1.07) the one and only Skin Editor for BSplayer
BSP Definitions Manager (v1.02)
BS.Player's FAQ (by BSPeter) | Italian language file (v2.57 build 1051)
  #19 (permalink)  
Old 19th September 2006
BSPeter's Avatar
Moderator
BS.Player Master
 
Join Date: Nov 2002
Location: The Netherlands
Posts: 5,463
Rep Power: 27
BSPeter is on a distinguished road
Default

I think this is really good news for qualified BSPlayer-Pro users!
(They (as well as you) will no longer have to experience the adverse consequences of the enormous amounts of spam-mail nowadays.)
Meanwhile amended my Help2Help-post accordingly!
__________________
Help2Help (click) BSplayer: simply the best & most versatile (Build 1072 Dutch language here!)
When posting always mention your computer's OS and the version and build number(!) of BS.Player as used by you,
as well as - if applicable and especially when encountering problems - the type(s) of the file(s) mentioned in your post.
Private messages/Visitor messages are NOT for seeking personal help with respect to BS.Player! Instead use the forums!
Closed Thread

Tags
download, issues

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules


All times are GMT +1. The time now is 10:53 AM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
Search Engine Optimization by vBSEO 3.6.0 PL2
Ad Management plugin by RedTyger

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20