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  #1 (permalink)  
Old 4th February 2007
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Default Electronic Fraud

Warning
Almost three weeks ago I bought the BSplayer software using my credit card. The next day they charged 29 euros to my account and I still waiting to receive the software I asked for. At least 3 emails were sent to them with no answer at all.
The company is not honest, no matter is based in Slovenia. Don´t buy a anything from them they are an electronic fraud company
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  #2 (permalink)  
Old 4th February 2007
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Default

Though I do understand you're totally pissed off, this is not the most appropriate way to obtain assistance in solving your problems. You're jumping to conclusions making unfounded accusations! I can assure you BS.Player-company is not involved in electronic fraud (other than as the intended victim). As I understand it, they are indeed often plagued by fraud attempts and by a multitude of mails in that connection.
I've meanwhile sent them an urgent message to draw their attention to your problem. (Note it's Sunday though!)
I have no doubt it will be solved soon! However, they will need a bit more information than contained in your post, so they will most probably contact you in this connection (either by e-mail or possibly also by private message through this forum; check at the top of the page).

P.S.: How did you mail them? By regular e-mail or did you use their contact-form?
Perhaps also check your spam-filter which may have stopped their response-mails to you.
There are more possible causes to explain your negative experience.
Fortunately it certainly does not happen all the time (to the contrary), but it appears you are one of the very few unfortunate exceptions to the general rule! I know this will not give you a better feeling, but I felt I had to mention it anyhow.
http://bsplayer.com/en/bs.store/home/customer_service
http://www.bsplayer.com/forum/viewto...?p=34043#34043
http://www.bsplayer.org/en/contact_us/
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Help2Help (click) BSplayer: simply the best & most versatile (Build 1072 Dutch language here!)
When posting always mention your computer's OS and the version and build number(!) of BS.Player as used by you,
as well as - if applicable and especially when encountering problems - the type(s) of the file(s) mentioned in your post.
Private messages/Visitor messages are NOT for seeking personal help with respect to BS.Player! Instead use the forums!
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  #3 (permalink)  
Old 5th February 2007
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We re-sent your license key today, both manually and through automated system. We would strongly advise that you check your spam folder.

P.S.: This is the message from our mail server:

This is the mail system at host xxxxxxxxx.webteh.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to <postmaster>

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<enaumko>: host relay.cantv.net[xxx.xxx.xxx.xxx] said: 550 5.7.1
<enaumko>... Mail from xxx.xxx.xxx.xxx refused: Vea
http://abuso.cantv.net/bl/spam.html (in reply to RCPT TO command)


So it seems that your e-mail provider is blocking our emails.

And what do you mean by:"The company is not honest, no matter is based in Slovenia. Don´t buy a anything from them they are an electronic fraud company"?

If you are dissatisfied with our service, we can give you a full refund of your purchase.
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