No it surely isn't way it's supposed to work.
But maybe a bit more info wouldn't be a bad idea so that we maybe can try to copy your procedure and see what happens.
Download as in making use of BS.Player's auto download feature?
BS.Player version? Type of video? Using which OS? How are settings under [Online subtitles]-tag at
(rightclick >) Options > Preferences > Subtitles (i.a. "Don't show available subtitle list ...")
Rendering mode used (under Preferences > Video [Video rendering]-tag).
By "restart" you mean full exit and start-up or ...?
Help2Help (click) BSplayer: simply the best & most versatile (Build 1072 Dutch language here!)
When posting always mention your computer's OS and the version and build number(!) of BS.Player as used by you,
as well as - if applicable and especially when encountering problems - the type(s) of the file(s) mentioned in your post.
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