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  #1 (permalink)  
Old 29th March 2006
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Default How long the registration took?

I mean - I pay, get the confirmation, receipt, then next day get the mail that they are going to send me the key, and after all, it looks like 3 days at least?

Does it take four or five then? :roll:

Just asking to know, don't kill me on sight, pls :P
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Old 29th March 2006
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Hello long-time BSPlayer-user trodas!
If it takes too long time I would personally contact them through email or through BSPlayer's contact-form:
support@bsplayer.com
http://www.bsplayer.com/index.php?p=contact
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Old 30th March 2006
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Still nothing, sendin them mail :P

It is nice, tought, that they send me that they will send me licence, but that was on Tuestay :roll: :?
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Old 30th March 2006
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Maybe this will not be of help to you, but..:
http://forum.bsplayer.org/viewtopic.php?t=7506
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Old 31st March 2006
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Well, that's the problem :roll: The first email I recieved (except for the WorldPay confirmations, payment IDs and stuff) is this:

Quote:
Dear customer,
we are checking your transaction for BSplayer PRO license.

Please send confirmation about your purchase.

Take care, BSplayer team.
so, I confirmed and get this:

Quote:
We will send you licence.

|------------------------------------------------------------|
Matjaz Kurincic
IT manager
Webteh, d.o.o.
Cesta v Zgornji log 32
SI-1000, Ljubljana
Slovenia

email: matjaz@webteh.com
http://www.webteh.com
tel.:01 2571 198

http://www.webteh.biz | http://www.webyshop.com
http://gostovanje.webteh.com | http://domene.webteh.com
http://webteh.biz/forum | http://www.bsplayer.com
|------------------------------------------------------------|
And that was about it :? This one come on Tuesday 28.3.06. From this point - nothing. I hope this is nothing serious, but I have my doubts now... :roll:
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Old 31st March 2006
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Don't worry, if you received that e-mail then the Pro license will be sent to you!
I don't know why it's taking so much time, but you'll get it.

(Now I'm writing to them so they will be informed of this issue )
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Old 31st March 2006
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Sorry for your trouble.
On your transaction we have warning sign.

We will send you Bsplayer licence today.

Thank you for your support.
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Old 31st March 2006
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Quote:
Originally Posted by Mat2000
Sorry for your trouble.
On your transaction we have warning sign.

We will send you Bsplayer licence today.

Thank you for your support.
Thank you for the speed reply :D
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Old 3rd April 2006
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Sounds great, thank you :D :P
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Old 5th April 2006
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Well, I don't want to complain too much, however still nothing?
Are you sure, guys, you send me my key? :?:
pavel@luckyuser.mailshell.com ... huh? :?:
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Old 11th April 2006
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^bump^ .... :?: :?: :?:

Still nothing?
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Old 11th April 2006
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Ww ... it's really taking way too much time before this matter is solved. Just e-mailed Mat2000 to draw his attention to this once more. I don't know what is causing this situation, but it surely isn't good advertisement.

(P.S.: email-addresses mentioned in your post and in your signature are different!)
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Old 12th April 2006
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Please send me your details.
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  #14 (permalink)  
Old 12th April 2006
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BSPeter - thanks About the email - true enought. I use payed but good mailshell service, witch let you create a infinite number of email address to fight the spam by simply deleting these later (pretty effective, let'em get bounced by their crap back :twisted: ) and I must admit I made a slight mistake there - it was not the email I mentioned above that I used for the BSplayer registration process :lol:
Anyway, I send the correct infos to Mat2000 by PM already


Mat2000 - thanks for looking up where the problem is You got a PM
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  #15 (permalink)  
Old 13th April 2006
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Finally done now

Dunno what went wrong, tough this is likely the longest registration time :lol:

/me don't like to have this dubious record anyway :lol: :P
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  #16 (permalink)  
Old 13th April 2006
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Hopefully all is well that ends well!
I understand however that BSPlayer's team is having a lot of problems with transactions, which appear to be fraudulent and then they have to contact the bank and at times it apparently can take quite a while before the bank reverts to them with a final reply.
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When posting always mention your computer's OS and the version and build number(!) of BS.Player as used by you,
as well as - if applicable and especially when encountering problems - the type(s) of the file(s) mentioned in your post.
Private messages/Visitor messages are NOT for seeking personal help with respect to BS.Player! Instead use the forums!
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  #17 (permalink)  
Old 14th April 2006
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I dubt this is the case, since they use pay-merchant World pay, but whatever :P

I finally supported developing of my favorite player :P
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