Sound disappear after 30 seconds

[tired]

Hi, someone could help me?

The film's sound runs ok in the firsts 30 seconds but then disappears. In any moment that I go forward in the film same thing happens and the sound disappears after 30 seconds. Why it's happening and how I fix this?

[adicoto]

Version of BSPlayer, filetype ?

[BSPeter]

Originally Posted by adicoto

Version of BSPlayer, filetype ?

In addition to that:
BS.Player installed with all its default settings?
When you installed BS.Player did you allow it to internally install its preferred codecs?
Which codecs/filters are shown on playback of the file under:
(richtclick>) Options > Filters > Advanced
(NB1: Clicking on the +signs in front of the codec/filters shown will reveal further info and access;
.NB2: Especially the audio-related and also "source" are of interest of course.)

[tired]

Version 2.62 and it happens with .avi files. But it not happens with all .avi files, just some of them.

And about the codecs/filters it shows this:


MainConcept Dolby Digital Audio Decoder
Location: C:\Program Files (x86)\Adobe\Adobe Premiere Elements 9\
mc_dec_dd_ds.ax, Size: 344064 bytes, Version 7.4.0.47388

CompanyName: MainConcept GmbH
FileDescription: Dolby Digital Audio Decoder
FileVersion: 7.4.0.47388 2009-02-28
InternalName: mc_ddad
LegalCopyright: Copyright© MainConcept GmbH 2009
LegalTradeMarks: Copyright© MainConcept GmbH 2009
OriginalFilename: mc_ddad.ax
ProductName: MainConcept® Dolby Digial Audio Decoder
ProductVersion: 7.4.0
Comments: official release build

AVI Splitter
Location: C:\Windows\SysWOW64\
quartz.dll, Size: 1328128 bytes, Version 6.6.7601.17713

CompanyName: Microsoft Corporation
FileDescription: Tempo de execução do DirectShow.
FileVersion: 6.6.7600.16385 (win7_rtm.090713-1255)
InternalName: Quartz.dll
LegalCopyright: © Microsoft Corporation. Todos os direitos reservados.
LegalTradeMarks: © Microsoft Corporation. Todos os direitos reservados.
OriginalFilename: Quartz.dll.mui
ProductName: Sistema Operacional Microsoft® Windows®
ProductVersion: 6.6.7600.16385
Comments: 6.6.7600.16385

Source
Location: C:\Windows\SysWOW64\
quartz.dll, Size: 1328128 bytes, Version 6.6.7601.17713

CompanyName: Microsoft Corporation
FileDescription: Tempo de execução do DirectShow.
FileVersion: 6.6.7600.16385 (win7_rtm.090713-1255)
InternalName: Quartz.dll
LegalCopyright: © Microsoft Corporation. Todos os direitos reservados.
LegalTradeMarks: © Microsoft Corporation. Todos os direitos reservados.
OriginalFilename: Quartz.dll.mui
ProductName: Sistema Operacional Microsoft® Windows®
ProductVersion: 6.6.7600.16385
Comments: 6.6.7600.16385

[BSPeter]

Originally Posted by BSPeter

In addition to that:...When you installed BS.Player did you allow it to internally install its preferred codecs?...

The answer to this question is probably "no"?
(If you didn't you can still do so, using BS.Player's auxiliary application "codecmanager.exe" which you can find inside BS.Player's installation folder.
NB: "internal" meaning: for use by BS.Player only and not interfering with your systems codecs/filters.)

[adicoto]

Probably MainConcept decoder and BSPlayer have some issues together (I recall having some issues myself testing it years ago). Try to blacklist this filter from BSPlayer filter management. After that, BSPlayer will search for another audio decoder. If it will not find one suitable, try to install AC3Filter.