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Old 10th December 2010
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Default I just bought BsPlayer Pro but...

Hi, I hope someone can understand because my english is not the best.

Yesterday i bought BsPlayer Pro for 1 year, but by mistake, i used a wrong email in the process of purchase. In my email associated with Paypal i got this message:

Your order was sent to BSPlayer team for clearance. Please allow 1-2 working days for confirmation of purchase.
For any assistance please contact sales@bsplayer.com
Take care, BSplayer team.

but there's also another recipient (the wrong email). I'm still waiting for my license key and registration, but I just want to receive the license key and registration info in my account asociated with Paypal, and not in the another email.

Btw i bought BsPlayer Pro like 36 hours ago, this is my transaction id: XYZXYZXYZXYZXYZXYZXYZXYZ and i'm still waiting my license key, i 've alredy sent yesterday an email to sales@bsplayer.com, but i don't have any assistance or answer yet.
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Old 10th December 2010
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Default

Copied your post (with the original transaction ID) to a non-public part of the forum and asked Ico-man (a BS team member) to have a look at it.
For matters like yours, it is better to use the email support or send a private mail (to be found in the "User CP"-area).
(Posting in a public forum with personal details doesn't seem an appropriate way).
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Help2Help (click) BSplayer: simply the best & most versatile (Build 1072 Dutch language here!)
When posting always mention your computer's OS and the version and build number(!) of BS.Player as used by you,
as well as - if applicable and especially when encountering problems - the type(s) of the file(s) mentioned in your post.
Private messages/Visitor messages are NOT for seeking personal help with respect to BS.Player! Instead use the forums!
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Old 10th December 2010
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Hi BSPeter, i just received a couple of emails from the support of BSPlayer and i have my license key, and about the wrong email, was deleted, so my problem is solved.

Thanks for the help and for remove my trans ID.
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Old 10th December 2010
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Glad I was able to help a bit.
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Help2Help (click) BSplayer: simply the best & most versatile (Build 1072 Dutch language here!)
When posting always mention your computer's OS and the version and build number(!) of BS.Player as used by you,
as well as - if applicable and especially when encountering problems - the type(s) of the file(s) mentioned in your post.
Private messages/Visitor messages are NOT for seeking personal help with respect to BS.Player! Instead use the forums!
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