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General Talk And Support General talk and peer-to-peer support about BS.Player and other video and audio multimedia players. |
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What BSPLAYER has become! BUGS, really upset customer. up untill know I used the old bsplayer 1.8 (and the best).. I was enchanted by the new features Bsplayer PRO 2.43 have so I decided purchase it since I think bsplayer deserve it. I WAS suprised to see a lot of BUGS: -sometimes the subtitile is not loaded.. -part of the black bars color is sometimes perpel/pink! -subttiles position cann't be on the black bars! -subtitiles are intially loaded at a BIG font size for a second and then they are auto changed. -subtitles font size are changed everytime i start a different movie! (despite the fact that I have set the font size in options>preferences>subtitiles for rhe primary/secondary subtitile so it will auto position the subtitile but it does not!)! - the "Volume" label is in a BIG font size. Don't get me wrong I am just saying it's very disappointing to buy a new program and regret you bought it (what you put you money on is not what you initially wanted). posted this so you can fix the bugs because I'm still appreciate bsplayer team. I am really hope the support here will be good. Last edited by kaspersky; 1st October 2009 at 12:51 PM. |
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Nevertheless you posted in General Talk and Support forum (instead of in Bug-reports-forum) so apparently you still have confidence in BS.Player. Thx for that! "Sometimes" isn't very informative. E.g. type of subs? Maybe check your settings under (rightclick >) Options >> Preferences > Subtitles (also > [Online subtitles]) and read these posts: How to load a subtitle using BS Player Subtitles Quote:
Other PC or graphics card or drivers? Maybe read this: Subtitles Offset !:( Quote:
(rightclick >) Options > Preferences > Subtitles [Subtitle properties]. Further you can (in the same window) select for subtitle-lines which might otherwise be too long to be displayed entirely: [ ] Auto resize font if line is too long [ ] Auto split lines that are too long Quote:
Another possibility (if it concerns movies played before) is that you've selected: [v] Remember movie settings under (rightclick >) Options > Preferences > General [General settings]. Further: "auto position" (rightclick > Subtitles > Primary/Secondary > Subtitle properties) only concerns the position=place of the subtitles on screen and has no influence on size/color etc. of the subtitles. By "volume" I don't think you mean volume of sound but I cannot but assume you mean the movie name displayed on screen? (rightclick >) Options > Preferences > Video > [OSD options] > "[v] Movie name" The initial size of OSD-font is set under: (rightclick >) Options > Preferences > Video > [OSD] > button "(OSD font)". Finally for both OSD and subtitle font there is an option to resize these automatically depending on the playback resolution. This option is set under: (rightclick >) Options > Preferences > Subtitles [Subtitle properties] [v] Resize OSD and subtitle font automatically. Trust that this sheds some light upon at least a part of your questions. Please let us know and do not hesitate to come back with additional questions (making sure to also provide additional information of course: no proper answers are possible without the proper information)! P.S.: You are aware that as a pro licence holder, you are entitled to get official e-mail support from BS.Player-team? So if it is really necessary you can also contact them directly with your questions, comments and/or suggestions (especially of course also if you're not satisfied with the product you acquired from them)!
__________________ Help2Help (click) BSplayer: simply the best & most versatile (Build 1072 Dutch language here!) When posting always mention your computer's OS and the version and build number(!) of BS.Player as used by you, as well as - if applicable and especially when encountering problems - the type(s) of the file(s) mentioned in your post. Private messages/Visitor messages are NOT for seeking personal help with respect to BS.Player! Instead use the forums! |
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I have found another problem.. Bsplayer automatically load the english subtitle (that is inside the MKV file) but I dont want it to, I want bsplayer to automatically load the SRT subtitle that is in the same directory as the MKV file. Quote:
maybe it happens randomly because I can't replicate the problem when I want to.. but I does happen to me, subtitles are simply sometimes not loaded. I use SRT subtitles. I read it but it did not help.. Quote:
here are some pictures of what I mean by "part of the black bars is perpel/pink): http://i38.tinypic.com/qnaa6s.png (look at the top left corner) http://i35.tinypic.com/33n9f78.png (look at the top and the bottom) you need to enlarge the picture to see some perpel colur on the black bars.. on my screen it's very noticeable. I hope you will see what I mean in the pictures. this is definitely a problem with bsplayer (since the black bars are virtual and they are not part of the movie).. it sometimes happen with all of my movies.. on both VLC and media player I did not have this problem. Quote:
to 16:9/4:3 it's working and subtitile position CAN be on the black bars.. but I don't want to extend the movie size and change the image/ar/res.. why can't you place the subtitiles on the plack bars as default like the old bsplayer? almost everyone like to place subtitle on the black bars so they will see more of the video image.. Quote:
subtitiles fond size AND position offset are changed eveytime I start different movie.. I have just tested it again, I used a 1080p movie and the subtitile font was 71! while I CHOSE 45 fond size for the primary and secondary subtitles.. EDIT: the program seems to change the font size, because know it's 71 on the options... I dont know.. I have already tried to disable "Resize OSD and subtitle font automatically." and how do I choose the position offset i want for the auto position option? did not know I can get official e-mail support from BS.Player-team yeah I still have confidence in BS.Player thank you BSPeter. waiting for your reply. Last edited by kaspersky; 4th October 2009 at 07:49 AM. |
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? the support here is really bad. BS.Player-team also does not reply to the email I sent them.. I BOUGHT the program and this is how you treat a customer, really shame what is going on here! this is just one of the things that bring down bsplayer reputation. |
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i agree with you....
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-sometimes the subtitile is not loaded.. We are not provider of subtitles, opensubtitles.org is. Might be they were having some downtime of servers or perhaps no subtitles could be find for displayed video. If auto subtitles feature of BS.Player FREE and PRO can't find correct subtitles, you can try finding them manually on our website Web Search :: BSPlayer-Search.com. Also we are planning on adding additional subtitle providers in future versions, so you will be able to change between them if one of them does not have apropriate subtittles. -part of the black bars color is sometimes perpel/pink! Try reducing contrast in ffdshow and/or monitor. -subttiles position cann't be on the black bars! Depends on renderer, in some cases subtitles can not be displayed on black bar at the bottom due to technical reasons of renderer used. Go to Preferences>Video>Renderer and change renderer. -subtitiles are intially loaded at a BIG font size for a second and then they are auto changed. Deselect Resize OSD and subtitle font automatically in Preferences>Subtitle properties -subtitles font size are changed everytime i start a different movie! (despite the fact that I have set the font size in options>preferences>subtitiles for rhe primary/secondary subtitile so it will auto position the subtitile but it does not!)! Same as above. - the "Volume" label is in a BIG font size. Preferences>Video>OSD>OSD font>select desired OSD size + same as above.
__________________ |Android translations | Technical help for PRO users | BS.Player-Subtitles.com | BSPeter's Help2Help | F. A. Q - Wiki | BSP Games |
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Ico-man / BSPeter- I'm sorry I said those things. but for me bsplayer is not what it was before. I have confidence in bsplayer team so please help me and everyone who has this problems and fix those 5 bugs/problems.. if you need more details or something else ask me. I have 2 other bugs: 1) some settings/options are not saved! and I have already checked the "Remember movie settings" option but it is not saved either.. (my movie start from the last position and "Remember last movies position" option is unchecked and "Remember movie settings" is checked). 2) I have HD movie file (mkv) and inside the mkv file there are subtitles.. Bsplayer automatically load the internal english subtitle (that is inside the MKV file) but I dont want it to, I want bsplayer to automatically load the external SRT subtitle that is in the same directory as the MKV file. also what exactly does the numbers values for the "Default subtitle" DO? Quote:
this is not problem with my monitor but rather a problem with bsplayer itself! (it does not happen on media player and VLC player) check out this pictures: http://i38.tinypic.com/qnaa6s.png http://i38.tinypic.com/6nt3c1.png http://i35.tinypic.com/33n9f78.png it happens on two scenarios: 1) right after I start a movie (and then it disappear whenever I move the mouse to the bottom of the screen to show bsplayer menu and then move the mouse to the movi ).. all the lower (bottom) bar is in some of perpel colour, again if I move the mouse to the bottom it show bsplayer mini menu then after mouse over the movie area it disappear! and the bar colour change to black as supposed to be. 2) right after I minimize the window (double click) and maxmize it again (double click to full screen). Quote:
how do I make the subtitles displayed on the black bars? (with the EVR renderer)? I know I can use "Extend picture to" option, but how do I do that without it.. I dont want to change the resolution/ar/picture.. Quote:
my SRT subtitles are simply sometimes not loaded.. (I load the subtitle but it sometimes just does not show up on the program although I load the subtitle).. about the online subtitle providers, I think it's better to add this sites: www.subscene.com www.subscenter.org www.sratim.co.il waiting for your replay. thank you. Last edited by kaspersky; 14th October 2009 at 01:41 AM. |
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- Regarding displaying subtitles in black bar under video using EVR renderer in Vista - download latest beta 2.50.1012 and enable option in Preferences>Subtitles> Enable drawing subtitles under image with EVR renderer. After this you will be able to move subs down to black line under video using "Shift+Down" shortcut. - srt subtitles not loading - please send us a sample of such subtitle - Remember movie settings > we will fix this in 2.50 final Check "Remember movie settings" and uncheck "Remember last movie position" and it will work. - MKV with internal subtitles: load mkv, load srt sub (drag&drop) and right click on main window>Subtitles>Primary>select srt subtitle BS.Player will always load internal subtitles if they are present.
__________________ |Android translations | Technical help for PRO users | BS.Player-Subtitles.com | BSPeter's Help2Help | F. A. Q - Wiki | BSP Games |
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Ico-man- Quote:
and there is a bug with this option.. with "Enable drawing subtitles under image with EVR renderer" option enabled: http://i38.tinypic.com/ojebes.png without: http://i34.tinypic.com/rsgc2u.png with "Enable drawing subtitles under image with EVR renderer" option enabled: http://i38.tinypic.com/23j50y9.png without: http://i38.tinypic.com/2r60fnl.png as you can see from the pictures with this option enabled the subtitles are stretched up! Quote:
but I did not encounter this problem yet with bsplayer v2.50 so maybe you fixed it. Quote:
I think it's a nice option to have. and what about the perpel bar (edge) bugs? I have this problem also with bsplayer bsplayer pro 2.50.1012 beta. I think it's a serious bug that is a mandatory to be fixed.. it also happend on my friend computer! we both use windows 7 ultimate final RTM. take a look at this pictures: http://i38.tinypic.com/qnaa6s.png http://i38.tinypic.com/6nt3c1.png http://i35.tinypic.com/33n9f78.png you see some perpel colour on the edge bars (they disappear whenever I move the mouse to the bottom of the screen to show bsplayer menu and then move the mouse to the movie back again). I use CoreAVC decoder to play MKV files, and I have already tried to reduce the contrast in coreavc and my monitor and it does not help and does not related.. this is not problem with my monitor but rather a problem with bsplayer itself! (it does not happen on media player and VLC player) it happens on two scenarios: 1) right after I start a movie (and then it disappear whenever I move the mouse to the bottom of the screen to show bsplayer menu and then move the mouse to the movie back again ).. I can capture a video if you want me to. all the lower (bottom) bar is in some of perpel colour, again if I move the mouse to the bottom it show bsplayer mini menu then after mouse over the movie area it disappear! and the bar colour change to black as supposed to be. 2) right after I minimize the window (double click) and maxmize it again (double click to full screen). thank you! Last edited by kaspersky; 14th October 2009 at 10:52 PM. |
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We are not sure if BS.Player is the culprit of the purple background, might be hardware. For other issues try 2.50 final.
__________________ |Android translations | Technical help for PRO users | BS.Player-Subtitles.com | BSPeter's Help2Help | F. A. Q - Wiki | BSP Games |
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